In Spain, each building has a President representing the community of the building for all matters communial.
So when we bought our new academy and discovered the twin-light bulbs had blown on the landing outside our door, causing us a problem in getting the key into the hole, it was to el Presidente that we turned...
'Can't see a thing old chap, need the bulbs changing please.'
'Er, well, you need to write a formal letter to me, explaining the situation. Only then can I get somebody in to look at the problem,' he says.
'But,' I says, 'it's just a fucking light-bulb...'
'Yes, therefore we need to get an electrician in, so, if you could write me a letter?' he insists ( it is an important position, after all...)
'OK, of course,' I reply, as understanding as any Englishman can be in Spain.
Before el Presidente reached his 4th floor apartment both bulbs had been changed and the communidad wasn't charged a penny...